About Us

Qualified Legal Attorneys

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Over 20 Years of Experience

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Our Awards and Certificates

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Professional and Experienced Immigration Law Solicitors

Complaint procedure

Hadeel Solicitors is committed to providing a high standard of legal service to all its clients. If, however, you are not satisfied with any aspect of our service, complaint handling procedures are in place to deal with your concerns.

If at any point you become unhappy or concerned about our service, you should inform us immediately, so that we can do our best to resolve the problem.

However, if your concerns are still not resolved and you would like to make a formal complaint, we would request that complaints are made in writing and addressed to:

Hadeel Al Khazaali
Hadeel Solicitors
79 College Road
Harrow
HA1 1BD

Your complaint will be formally acknowledged and fully and swiftly dealt with.

Please note once you have gone through our internal complaints procedures and you are not happy with our final response and suggested resolution, you are able to take your complaint further to the Legal Ombudsman.

Legal Ombudsman

Is an independent complaints body established under the Legal Services Act, who can investigate complaints about the legal service you have received from us.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint. and;
No more than six years from the act/omission that lead to the complaint. Or;
No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, you can contact them directly. You can contact the Legal Ombudsman by

Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

The Legal Ombudsman correspondence address is:

Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ

Solicitors Regulation Authority

Hadeel Solicitors is regulated by The Solicitors Regulation Authority. The Solicitors Regulation Authority can help you if you are concerned about our behaviour.

You can raise your concerns with the Solicitors Regulation Authority